Ready to Sell Your House? Give Us A Call 888-788-7237
Privacy Policy
Privacy Policy Effective Date: 05/28/2025
TN Home Heros (“we,” “us,” or “our”) respects the privacy of our users and clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect the following types of personal information when you interact with our website or services:
Name, email address, phone number, mailing address
Property information submitted through forms or service inquiries
Billing and payment details for subscription and service transactions
Communications sent via our website, email, or client portals
We collect this information when you:
Submit an inquiry through our website
Sign up for property owner services
Provide documents or data during onboarding
Engage with our team through support or communication channels
How We Use Your Information
We may use collected information to:
Create and manage your account
Deliver leasing, subscription, and property management services
Process payments securely through third-party vendors
Respond to inquiries and support requests
Send service-related updates or notifications
Maintain internal records and comply with legal requirements
Subscription & Payment Information
When property owners enroll in TN Home Heros services, we collect personal and billing information to support recurring monthly subscriptions and one-time onboarding payments. Payment processing is handled securely via third-party providers. We do not store full payment credentials on our servers.
Leasing & Management-Related Data
If you engage TN Home Heros for leasing or full property management services, we may collect and store information related to:
Property listings and leasing documentation
Tenant screening data and application activity
Lease agreements and move-in/out information
Owner-provided tenant preferences
Communication logs related to showings, inquiries, and service activity
This data is used solely for the fulfillment of your selected services and to remain compliant with rental laws.
Non-Discrimination in Data Handling
TN Home Heros collects and processes personal information solely for legitimate business purposes and in compliance with Fair Housing laws. We do not use personal information to unlawfully discriminate against individuals based on protected characteristics.
Client Portals & Communication
Clients may receive access to a secure online portal to view account activity, download reports, communicate with our team, or approve service items. Communications through this portal or via email may be stored for documentation and performance purposes.
Third-Party Service Providers
We use trusted third-party vendors to support service delivery, billing, scheduling, and client communications. These providers have access only to the information necessary to perform their functions and are contractually obligated to maintain data security and privacy.
Confidentiality of Internal Systems
TN Home Heros uses proprietary tools and processes to support its property management services. We do not disclose internal workflows, technologies, or vendor platforms to clients or third parties unless required for service fulfillment or legal compliance.
Data Retention
We retain your information only as long as necessary to provide services and comply with applicable laws. You may request account deletion or data removal at any time, subject to our legal and recordkeeping obligations.
Your Rights
You have the right to:
Access and review your data
Request updates or corrections
Request deletion of your information (when legally permissible)
To make a request, contact us at: [email protected]
Additional Disclosures for Property Owners and Subscribers
If you engage TN Home Heros for property management, leasing services, or monthly subscription programs, we may collect additional information including your business contact details, property ownership records, tenant criteria, service preferences, and payment-related data.
All billing is processed securely through third-party providers such as Stripe. TN Home Heros does not store full payment credentials on our servers. Information collected during these services is used strictly for operational, legal, and support purposes, and is never sold or used for advertising. Leasing-related communications and documentation may also be stored to comply with property management obligations.
Clients accessing our services may receive secure portal access to view account activity, service history, and financial reporting. All usage of this platform is protected under standard data security protocols.
Accessibility and Accommodations
We are committed to ensuring accessibility for all individuals. If you require a reasonable accommodation or encounter any accessibility issues with our services, please call 888-788-7237.
Policy Updates
We may update this policy as our services evolve. Any changes will be posted on this page with an updated effective date. Continued use of our services after such updates constitutes your agreement to the revised policy.
Questions?
If you have any questions about this policy or your data, contact us at:
📍 TN Home Heros, LLC — Nashville, TN
We are an Equal Housing Opportunity provider. We do not discriminate based on race, color, national origin, religion, sex, familial status, disability, or any other protected class under federal, state, or local law.